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12 replies

Ashleigh1
Nov 11, 2020 11:31 AM UTC

Hello Piers-ssdap-uk, 

 

Welcome to the Community page, 

 

What is happening when you try to pay for your subscription? 

 

Are you getting any error messages showing up? 

fairesoftware
May 2, 2023 12:33 PM UTC

I have the same problem. All kind of card payments fail. After confirmation there is no payment process. Also PayPal payment fail. And I cannot send money to [email address removed]

 

Error message is:

 

I called PayPal and my card providers. Problem is not on my side, but on Intuits side. My company is: FaireSoftware Limited

GeorgiaC
May 2, 2023 12:41 PM UTC

Hi fairesoftware, please see the Contact us option on screen to be directed to PayPal for further support as Intuit is not a payment processor. If you need help updating the payment method for your QuickBooks Online UK subscription, please call 0808 234 5337.

fairesoftware
May 2, 2023 12:51 PM UTC

Thank You. This I have done first, and PayPal support told me, that this Intuit PayPal-Account You see in the screenshot cannot receive payments. Do You have another PayPal-Account with another eMail-adress?

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