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A
anna-starikova-a
May 14, 2024
Question

I get Access denied message when I try to login to my QBO account from my laptop whilst using VPN.It works ok from my iPhone (also whilst using VPN).

  • May 14, 2024
  • 1 reply
  • 0 views
I have tried different browsers on my laptop, cleared cache, incognito mode etc. nothing appears to work.
I am also not able to speak to anyone from QB as I can’t sign in…

1 reply

C
CarlSJ
May 14, 2024

We appreciate all your efforts in finding a solution to log in to your QBO account, Anna. I would be happy to provide additional steps to assist you.

 

We can check if it's an internet connection-related issue, we can first try disconnecting and reconnecting your internet connection. This often resolves slow internet speed issues. If you're still experiencing problems, rebooting your router or modem may help. This can usually fix connectivity problems and improve a slow connection. Additionally, you may want to try switching to a different internet network if you're still having trouble with your usual network.

 

If the issue persists, you can reach out to the Support Team without logging in to your QBO account by clicking on this link: What can we help you with?

 

Moreover, if you need to change your sign-in information for your Intuit Account, this article may be helpful: Update your account credentials.

 

I'm always available to help if you need additional assistance with login issues or other QuickBooks-related queries. Keep safe.

A
anna-starikova-aAuthor
May 14, 2024

hello,

i appreciate your response, however, it is most certainly not my internet connection as it works perfectly well for everything else (including the access to QBO from my iPhone, video calls, films etc ).

 

i have tried following the link that you've provided to get further help, but having no luck as once i've described my problem, it simply takes me back to the login page of QBO and there is not much i can do from there. so it's extremely unhelpful.

 

i'm really keen to speak to somebody directly from the support team - either via a phone call or by email. Ideally by email because I’m abroad.

i'd appreciate your support on this matter as i need to urgently complete some tasks in QB and currently unable to do so.

G
GeorgiaC
May 14, 2024

Hi anna-starikova-a, thanks for getting back in touch with us here

 

Since we don't have any widespread issues, it is likely that the VPN is causing interference with the web login to QuickBooks on your laptop. If you have access to do so, please use the internet without the VPN connected. 

 

For 1-1 support, you can reach our team on 0808 234 5337 (+44 country code; charges apply when calling from outside the UK) or by chat messaging (available 8.00 AM - 10.00 PM Monday to Friday, 8.00 AM - 6.00 PM Saturday & Sunday BST). 

 

Thanks again for reaching out to the Intuit QuickBooks Community for support. If there is anything else that we can help with, please don't hesitate to get back in touch.

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