I got a new phone logged in but all my transactions are gone and subscription it's like it's set up a new account but the email and password is the same help

Hi there, @lileth89-yahoo-c. I've got all the instructions to make sure you can use your new phone right away.

To clarify, did you check your company ID as well? To verify that you're logged in to the same account, let's double-check your company ID from the settings.

Here's how:

1. Log in to your QuickBooks Online (QBO) account on both devices.
2. Go to Menu.
3. Click the Gear icon and select About.
4. Compare the company ID in the other device.

If they're the same, try logging in to your account using a web browser. This way, we can isolate the issue if it has something to do with the app. If you can see all your transactions, let's clear the QBO app data. By clearing its cache, you can remove that historical data and access QuickBooks with a clean slate.

Mobile App:

1. In your QuickBooks Online Mobile App, go to Menu.
2. Select the Gear icon. 
3. Choose the Refresh Data menu. 
4. Tap Yes.

Android Settings:

1. Go to Settings and select Apps.
2. Choose QuickBooks Online and click on Storage.
3. Select Clear Data.

If the same thing happens, uninstall and reinstall the QBO App. This is to ensure you get the most recent version of the application.

Let me also add these articles to learn how the QuickBooks Online app works for you:

• Compare Mobile App Features
• QuickBooks Online App Overview

I'll keep an eye out for your response. I'm determined to ensure you can access your account on your new phone. Have a lovely day.