I have been charged twice for my subscription- how do I get a refund? I still cannot access my account.

Thanks for bringing this matter to our attention, @ehoward-harcourt.

I'm here to ensure your refund concern will be addressed properly. That being said, let's have your account checked with the right support.

I can see the urgency of getting this resolved. Since your concern is sensitive and requires confidential information about your Intuit account, I suggest getting in touch with our support team. They have the tools to verify why you're being charged twice and take further action. 

You can contact them following these steps: 

1. Click this link: Contact Us.
2. Select your product.
   
   
3. Click the Search for something else option.
   
   
4. Enter your concern in the box and click Search.
   
   
5. Choose either the Call Us or Message Us option.
   
   

From there, one of our agents will work on making case documentation and processing the refund. Once done, you'll receive an email about the status of your concern.

Additionally, let me share this article to guide you manage your QuickBooks Online subscription, whether you need to update the card on file, change your subscription, or just view your billing history: Manage billing, payment, and subscription info in QuickBooks Online

This should point you in the right direction. Feel free to get back to this thread on how it goes with the refund request. I want to make sure everything is taken care of. Have a nice day ahead.