I have lost all of my data (customers and transactions) when accessing the app through my Sansung S22 Ultra. Qhen I log on through my laptop, the information is there.

Hi there, dovedaleproperty.

I'm here to share information about the issue you're having with the customers and transactions while using QuickBooks Online (QBO) App.

We have received similar reports from other users. Our product engineers are actively working to resolve this problem as quickly as possible.

In the meantime, I suggest contacting our Support team o they can include your information in our notification list. This will assist our engineers in assessing the number of users affected. Rest assured, once the issue is resolved, you will receive an email notification.

1. In QBO, click the Help (question mark) icon at the top right,
2. Select a suggested option, or type a question or topic you need help with.
3. Tick Contact Us and choose a way to connect with us.

To check for our Support hours, please refer to this article: QuickBooks Online Support.

Check this article for more information about the features available in the mobile app: Compare mobile app features.

I'm also adding this article that tackles managing and receiving payments in the QBO app for future reference: Receive an invoice payment using the QuickBooks Online app.

Please let me know if you have more questions about this or anything else. I'll be here to assist. Take care.