I have paid for my subscription but the app is not working

Hello there, chakawablessing@. I recognize how challenging it can be when your QuickBooks Online app isn't working as expected. Let me help you fix this.

Before we proceed with the troubleshooting, I'd like to ask what happened when you attempted to log in to your account. Did you see any error messages? This information will aid me in effectively addressing these issues.

In the meantime, here are some troubleshooting steps to fix the issue in your mobile application for QuickBooks. This action can refresh the app and resolve typical issues, ensuring that your mobile app is running on the most recent version.

For Android:

1. Go to Menu ☰, then tap More Options ⋮.
2. Click the Settings, then Refresh Data.
3. Tap YES to confirm.

For IOS:

1. Go to Settings, then tap General.
2. Click the iPhone Storage, then tap the QuickBooks Online app.
3. Tap Offload App.

Alternatively, you can access your account using your mobile browser to complete your tasks.

Additionally, you can check out this article to learn about the features supported on mobile devices for the QuickBooks Online mobile app: Compare mobile app features.

If there's anything else you need help with regarding your QuickBooks application, please let me know by leaving a comment below. I'm just a few clicks away to help you again. Keep safe, and have a great day!