I'm getting charged twice per month 7.99 and 11.99 how can I stop this, it doesn't show up as direct debit on bank

Hi, jessica-smale87-.
 

There are certain charges you may encounter to your credit card or bank about your subscription. With this, Intuit gives you the option to check where it’s coming from and why. We can open this article to view steps on how to perform the process: Understand Intuit charges on your credit card or bank statement.

If you have further questions about this, you can contact our support team for further details. They have the necessary tools to check and track your charges. 

1. Select the Help (?) menu.
2. Choose the Assistant tab.
3. Select Contact Us to connect with a live support agent.
4. Choose a way to connect with us. 
    

I'm also attaching this article you can utilize to learn how to manage your QuickBooks Online subscription, whether you need to update the card on file, change your subscription, or just view your billing history: Manage billing, payment, and subscription info in QuickBooks Online. 

Always feel free to leave your comments below if you have other questions. I'm always here to help.