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September 21, 2022
Question

I'm introuble to log in on line from my lap top. I also believe I did setting and paying for 2 account by mistake. I'd like to speak with someone about that please

  • September 21, 2022
  • 1 reply
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I'm introuble to log in on line from my lap top. I also believe I did setting and paying for 2 account by mistake. I'd like to speak with someone about that please.

1 reply

September 21, 2022

Let's make sure you'll be able to log in to your account, giu-digiorgio76-.

 

Before proceeding, can you show me the settings you went through when logging into your account? Did you encounter any error messages?

 

Let's try accessing your QuickBooks account via a private window. This helps us determine if this is a browser-related issue. Here are the keyboard shortcuts: 

 

  • Safari: Command + Shift + N 
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

 

If you can sign in without going through the settings, I suggest clearing the browser's cache. This helps QuickBooks perform efficiently.


Meanwhile, you can reach out our Support Team via chat support to help you with your account concern. Here's how:

 

  1. Go to Help. Then, Contact Us.
  2. Enter a short description of your concern.
  3. Click Start messaging.

To ensure your QuickBooks data is always secure, I'd recommend browsing this article to learn ways to protect them: Account Management.

 

I'd appreciate it if you'll update us if you have additional questions about accessing QuickBooks Online via laptop. I want to make sure this gets resolved.