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userlyndsay
January 6, 2021
Question

I’m trying to connect my bank and I selected my accounts then I can’t get back to the quickbooks app as the server says “authenticationfailedINPUT” help?

  • January 6, 2021
  • 1 reply
  • 0 views
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1 reply

A
Ashleigh1
January 6, 2021

Hello UserLyndsay, 

 

Welcome to the Community page, 

 

Are you trying to reconnect your bank on an Apple device by any chance if so could you try and reconnect your bank on a non-apple device, please.

 

If you still have issues then reach back out to us again. 

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userlyndsayAuthor
January 6, 2021

It is an Apple device yes, why is that a problem? I’m not sure how else I can do this as the quickbooks app is on my phone..

G
GeorgiaC
January 6, 2021

Hi userlyndsay

 

Can you try connecting this via the browser on your phone rather than through the app? Most banks require a secure re-direction to the bank's site to confirm security details which may be blocked when using the app. 

 

Thanks!

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