I'm using a new desktop to access quickbooks online and I cant login ok but it cant load my data

I appreciate you for reaching out here in the Community, @emmareynoldsema. I'll help you proceed to login to your QuickBooks Online (QBO) account.

Let's first make sure that you've entered the correct credentials. You can click this link to log in to your account. If the issue persists, we can perform basic browser troubleshooting.

When a user has issues with QBO that appear to be browser-related, we recommend clearing their cache. This can be caused by storing too much previous data in your browser. In a few simple steps, we can eliminate them.

To rule out the potential of a webpage issue, try accessing your account through an incognito window. To open an incognito window in any supported browser, use the following shortcut keys:

• Chrome: Ctrl+Shift+N
• Firefox:Ctrl+Shift+P
• Safari:Command+Shift+N
  
  

Once logged in, try to select a company . If it works, clear your browser’s cache. This way, you can access QuickBooks with a clean slate.

I'm going to include a link here where you can look for an article that will assist you if you require some information or procedures when using QuickBooks Online. Help articles.

Additionally, here are some articles to help you in the future:

• Create or add another company file to QuickBooks Online
• Import customers or suppliers from email contacts to QuickBooks Online
• Customise invoices, estimates, and sales receipts in QuickBooks Online
  
  

I'm just a click away if you ever need further assistance with logging in to your QuickBooks Online (QBO) account. You can notify me by clicking the REPLY button below. Keep safe!