I'm wondering why you have been taking £12 per month and another £5.99 for the same account.

We can review these charges in your account, @lee98, to understand the details more clearly.

You can consider utilizing the charge look-up tool provided in the article to help you locate and check where these charges came from and why: Look up a charge here

Then, you can proceed to fill out the fields that require the necessary information to search for the charge. Let me show you how:

1. Select the mode of payment from the dropdown in the Payment method field.
2. Enter your Account number and the Exact charge amount. Optionally, you can give the Sort code.
3. Provide the exact date of the charge.
4. Supply your reason why are you looking up this charge.
5. Then, hit the Look up charge button.

Additionally, you can select the More actions dropdown to View Payment history.

If you still require further explanation and clarification about these charges on your account, I suggest contacting our QuickBooks Online Support team. They can assist you in understanding the charge and help you raise a refund request if necessary.

Allow me to share a couple more articles for additional guidance and information about your QuickBooks Online (QBO) account:

• Manage billing, payment, and subscription info in QuickBooks Online
• How to Understand Your Subscription Rates and Charges

You can always click the Reply button if you have further questions about charges in QBO. I will always be here as well as the Community folks to help. Take care.