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amac411461-gmail
Nov 12, 2023 11:08 PM UTC
Question

I need to change my password as QuickBooks is not acceping it anymore. I sent a copy of my driver license to the account recovery bit no luck. What can I do.

Original commenter did not share additional details

3 replies

AbegailS_
Nov 12, 2023 11:47 PM UTC

Hi Amac, helping you change your QuickBooks Online (QBO) account information is my top priority. I would like to share some additional information with you about the account recovery process.  

 

If you can't access the email and phone number associated with your QuickBooks account and have already initiated the account recovery process, please know that our team will efficiently process your request. Our dedicated team will work diligently to verify your identity and assist you in regaining access to your account. 

 

Please note that the account recovery process usually takes up to one business day to complete. Our business hours are from 8 AM to 5 PM PT, Monday to Friday. 

 

You may also experience some common sign-in issues, which can be resolved by referring to this article: Get help if you can't sign in to your QuickBooks Online account.

 

For more information on changing your email, user ID, or password for QuickBooks Online, please use this reference: Change your email, user ID, or password for QuickBooks Online, QuickBooks Online Accountant, and Qui....

 

Let me know whenever you need help managing your account in QBO. We're always here to help. Have a nice day ahead!

thestonelawofc
Mar 19, 2025 2:04 PM UTC

Google removed the phone number that I used to access my QB account.  Codes sent to me by QB can no longer be received. Need to update with a new phone number.

 

Spent 5 hours so far on the phone with QB support trying to upload my driver's license in NOVA to change my phone number.  I have 2 case numbers, unsolved.  I took the photo of the license but the screen just spins, won't upload.  The last QB customer service rep contacted NOVA and NOVA asked for proof of my experience, all provided.

 

At this point, I'm fine with cancelling the account but I want the 6 years of data sitting in my account.  Nothing changed but my phone number.  Can you guys load my data on a thumb drive and send it to me please.  My account is paid in full.  You charged me again 2 days ago but I have not been able to access the account in about a week.

MichaelaS
Mar 19, 2025 3:19 PM UTC

I truly appreciate you sharing your experience, Thestonelaw. I understand you've spent 5 hours on this issue already. The best way is to connect with our specialized support team, as they have the expertise and tools to resolve your technical difficulties with NOVA and any account issues.

 

You can provide your case number so they can review it and take immediate action to it. Here's how:

 

  1. Log in to your QuickBooks Online account.
  2. Click the Help button at the top right corner.
  3. Go to the Search tab, then select Contact Us.
  4. Enter a brief discussion about your concern, then click Continue.
  5. Choose a way to connect with us.
     


You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

 

For reference, check this article for more details: Recover your Intuit Account if you can’t sign in.

 

Moreover, you can also check this page for helpful articles while working on tasks in QuickBooks Online: View all help topics.

 

Our support team will work diligently to address concerns about phone change requests and ensure you’re back on track as quickly as possible. Let us know if you have other questions or concerns about account management. We're always here to help as much as we can.

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