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September 24, 2024
Question

I originally downloaded the app & paid via apple. I switched to android and I cancelled my subscription - unrelated reasons. I now want to resubscribe but it won't work

  • September 24, 2024
  • 1 reply
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1 reply

Nicole_N
September 24, 2024

I can help you resubscribe to your QuickBooks Online (QBO) account, @thesunflowerkitc. This way, you can continue using the software and access all your data seamlessly.

 

First, I want to ensure that we're on the same page. Are you trying to resubscribe your account using the QuickBooks mobile app? Did you encounter an error message while doing the process? Knowing these will help me provide the appropriate resolution.

 

Please know that the Subscriptions and billing option is currently available in the web version of QBO. Thus, you'll need to sign in using a computer or phone browser to access the option. Then, proceed to resubscribe your account

 

If it's not working, we can perform some basic troubleshooting steps to rectify the issue. There are times when the browser is already full of frequently accessed page resources causing some unusual responses. To isolate this, let's sign in to your QBO account using an incognito or private browser. Depending on the browser you're using, you can use these keyboard shortcuts to save time:

 

  • Safari: Command + Shift + N
  • Mozilla Firefox: CTRL + Shift + P
  • Google Chrome: CTRL + Shift + N
  • Microsoft Edge: CTRL + Shift + N


Once logged in, do the steps to resubscribe to your account again. If it works, return to your default browser and clear the cache to refresh the system. However, if the issue persists, use other supported browsers.

 

In case you're unable to use your QuickBooks account due to suspension, you may visit this article for assistance: Get help with your suspended subscription


If there's anything else that I can help you with regarding your QuickBooks account, @thesunflowerkitc, please let me know in the comment section below. I'll be more than happy to lend a hand.