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Jun 22, 2022 10:34 AM UTC
Question

I set up my account on the app using Google sign in. I keep trying to access the same account on the web application but my access is denied. The passcode options fails

It keeps asking me for for more information as security but doesn’t let me login to provide further information.

1 reply

Jun 22, 2022 11:16 AM UTC

Hello Salim-karmaliinv, 

 

Welcome to the Community page, 

 

Are you entering the exact same user name and password on the web that you are on the app? Does the same thing happen when you try in an incognito/private window on the web browser?