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January 12, 2023
Question

I've got a subscription to quickbooks, have just tried to sign in on new phone but it's saying I've not got a subscription??? Even though Its still showing on old phone??

  • January 12, 2023
  • 1 reply
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1 reply

Rubielyn_J
January 13, 2023

I'm here to ensure you can log in to your QuickBooks Online account on your new phone, @glitzandglow.

 

To begin, make sure to download the correct QuickBooks Online app on your phone. Then, let's check if your subscription is active by logging in using a web browser.

  

Here's how:

 

  1. Proceed to the Gear icon ⚙️.
  2. Select Account and Settings under the Your Company section.
  3. Select the Billing and Subscription tab.

 

If it's all good and you're still unable to use it, we can reset the app's data to refresh it. Let me show you how:

 

iOS

  1. Go to Menu ☰ and select Help & Feedback.
  2. Tap Refresh Data.
  3. Note: A message appears “Caution. If there was a problem getting your latest QuickBooks Online data, you can refresh it now. It may take a few minutes.”
  4. Tap Refresh to confirm.

 

Android

  1. Proceed to Menu ☰ then tap More Options ⋮.
  2. Tap Settings then Refresh Data.
  3. Select YES to confirm.

 

Additionally, I recommend visiting this article for more information about the feature availability when using iOS devices for QuickBooks: Compare mobile app features.

 

Don't hesitate to hit that Reply button if you need any kind of assistance concerning the QuickBooks mobile app. I'll be happy to help you some more. Keep safe!