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January 28, 2024
Question

Invitation of failing to connect from invitation email

  • January 28, 2024
  • 1 reply
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Wrong Link
You have clicked on an invalid link. Please make sure that you have typed the link correctly. If are copying this link from a mail reader please ensure that you have copied all the lines in the link

1 reply

January 28, 2024

I appreciate reporting this error message you've encountered, Jac.

 

This is a known issue, and our engineers have identified the source of the problem and are working to implement a solution. This can be caused by outdated versions of Microsoft Outlook. The resolution may take some time. I would suggest contacting our QuickBooks support experts to add your company to the list of affected users and receive notifications once an update is available.

 

Here's how:

 

  1. Click the Help menu in the upper-right-hand corner.
  2. Select Search and tap Contact Us.
  3. Enter a short description of your concern and tap Continue.
  4. Choose a way to connect with us. Either Start a chat or Get a callback.

 

As a workaround, please log into Microsoft Outlook Web from a browser and accept the invite from there, or upgrade your Outlook to the most recent version.

 

I'm also sharing an article on how to fix client invitations: What to do if you can't accept client invites in QuickBooks Online Accountant

 

We appreciate your patience as we're working on a fix.