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J
James Read
August 24, 2020
Question

IOS App sessions ending more quickly

  • August 24, 2020
  • 1 reply
  • 0 views

Hi All

 

Is anyone else experiencing being logged out of the IOS / iPhone app more frequently than usual since the last update (Version 20.8.1) - and therefor losing whatever data has just been entered (eg creating an invoice) as they haven't reached the save screen.

 

I have 3 users separately reporting this since last Thursday.

 

I don't know whether it affects the IOS app, but in settings on the web app, all users are set to "sign me out if inactive for 3 hours" (which is the maximum). In this case, I believe we're talking 10-15 mins (distracted by a customer, or call) and then when they go back to finish the invoice, they're logged out.

 

Thanks

 

James

1 reply

M
MirriamM
August 24, 2020

Hi there, James Read.

 

Let's reset the app data in your QuickBooks App to check and verify if it's a data problem. 

 

Here's what you'll need to do:

  1. Click Help on the navigation bar at the top.
  2. Select Reset App Data.
  3. Allow a moment for the process to complete, and then close the app.
  4. Be sure to right-click the app and Run as Administrator when re-opening.

To know more about this process, I'm attaching a great resource that you can read: QuickBooks App for Windows and Mac: General support.

 

Additionally, kindly check your app if they met the system requirements for QuickBooks Online.

 

Let me know how things go by adding a comment below. I'll do whatever it takes to ensure your concern would resolve. Have a great day.

J
James ReadAuthor
August 25, 2020

Hi Mirriam

 

Thanks for coming back to me.

 

I have refreshed the data, and tested on my iPhone this morning.

 

In my tests (connected via WiFi), the "session expired" notice appears after 5 minutes of inactivity, which then forces a log out (losing data entered) and requires you to log in again. 

 

Thanks

 

James

A
Ashleigh1
August 25, 2020

Hello James Read, 

 

Thanks for coming back to us here, 

 

can you please try these troubleshooting and let us know if it still has not resolved your issue, here is the link to help you. 

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