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dawn49
December 16, 2023
Question

Is anyone else having problems since yesterday? Unable to load login page for QOL, have cleared all history, cookies, caches and restarted the devices

  • December 16, 2023
  • 1 reply
  • 0 views
I have tried three different devices - mac, ipad, iphone, and have a workaround using chrome, but this is not workable long term.  I notice that the mobile app has also had updates as had to restart and resignin.

1 reply

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dawn49Author
December 16, 2023

Chrome is now also not working correctly, it loads some things but nothing to dow tih customers which is pretty essential for the service i'm paying for!
I can't find anyway to logon to the online chat for help as the login page won't load

The only phone number for help is office hours.

 

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dawn49Author
December 16, 2023

Managed to find a way to a chat window through Chrome and got some support.  The usual it must be cookies and browser.

We tried in Google which allowed me to get to login but would load customers, reports, vat, etc.  so tried incognito window wouldn't get to login.

We went back to safari and tried private window which successfully logged me in and is genetrally working.  now it's doing the same as google and won't load bank transactions.

Both browsers are up to date and both have all caches, cookies cleared (numerous times through this process).  Bit rubbish to be told that it's a caching issue and i must keep them up to date when that still hasn't resolved the issue and it's clear software updates happened yesterday! (Big giveaway with all the prompts on the menu!!!)
I Still can't access the mobile app on my ipad (Tells me session is expired and then sits on exit)

I can access mobile on my phone but it doesn't have all the functionaility i need to do my business.

 

So been told they have to monitor the issue. Really really unimpressed!

 

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JamesAndrewM
December 16, 2023

Thank you for dropping the Community, Dawn. I appreciate all the troubleshooting steps you've done so far. Since the same issue persists, you're still unable to load the login page for QuickBooks Online. I suggest contacting our QuickBooks Online (QBO) Care Team for security reasons. 

 

They can set up a screen-sharing session. Our experts will also walk you through the steps necessary to implement the permanent remedy for your issue. Here is how you can connect with them: 

 

You can directly go to this link: https://quickbooks.intuit.com/learn-support/en-uk/contact. Select your specific product and then Type your questions or concerns.

 

Furthermore, these resources contain information that could help you in the future:

 

 

If you have more questions concerning your QuickBooks Online Account, please don't hesitate to post here again. I'd be happy to answer all of them ASAP! Have a great day!

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