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November 21, 2022
Question

It looks like QBO Accountant has recently stopped updating 'Recently viewed' when you go to switch clients. Is this correct?

  • November 21, 2022
  • 1 reply
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1 reply

JessT
November 21, 2022

Hi neil32!

 

We haven't got the news that the Recently viewed section should stop updating. Have you tried refreshing your browser (F5 or Command + Shift + R)? We can also do the browser troubleshooting steps to find out if you're just experiencing random browser issues.

 

We can start by signing in to your QBO company using a private window. This step will disable the extensions and stops the cache from saving your search history.

 

  • Google Chrome: Ctrl + Shift + N.
  • Safari: Command + Shift + N.
  • MS Edge and Firefox: Ctrl + Shift + P.

 

If you'll see some updates in the said section while browsing privately, you can clear the cached files. If not, please use a different browser to see if this only happens to the one you use.

 

Feel free to go back to this thread if you have more questions in mind. Take care and have a good one!