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Jun 10, 2019 3:56 PM UTC
Solved

Log off QBSE

I have been using QBSE for some time, got very used to clicking the cog / setting icong and then logging off. 

 

Today the log off button seems to have disappeared and I can't find one anywhere.

 

Am I blind or are Intuit now hiding things?

emmam6Answer
Jan 23, 2023 1:36 PM UTC

Hello Community Users, We just wanted to pop in and confirm this issue was resolved. For any QBSE users unable to see the sign out option located in the cog in the top right it is worth trying a  clear of the cache and the cookies in the browser, also trying minimising the page on the browser incase it is cutting off the full page, or if it is not the page itself, trying in a private/incognito window. This should mean you can then see the full settings screen when you hit on the cog including the sign out option.

Any issues at all please reply to this thread. Thank you.

7 replies

Jun 10, 2019 4:21 PM UTC

Hello prokraft,

 

Can you please send a screenshot of how the menu displays within your account (of course cutting out any confidential information)?

 

Thanks,

 

Talia

emmam6Answer
Jan 23, 2023 1:36 PM UTC

Hello Community Users, We just wanted to pop in and confirm this issue was resolved. For any QBSE users unable to see the sign out option located in the cog in the top right it is worth trying a  clear of the cache and the cookies in the browser, also trying minimising the page on the browser incase it is cutting off the full page, or if it is not the page itself, trying in a private/incognito window. This should mean you can then see the full settings screen when you hit on the cog including the sign out option.

Any issues at all please reply to this thread. Thank you.

Jun 11, 2019 3:17 PM UTC

I'm having the same problem.

Jun 11, 2019 4:03 PM UTC

Same here, something is obviously wrong, as we need a Log Off button.

 

Surely, it cannot be a too difficult to sort out??

Jun 11, 2019 4:11 PM UTC

My 'Billing Info' has disappeared too.

Jun 11, 2019 4:14 PM UTC

Yes, me too :-(

 

Any chance of a reply from Intuit, surely we cannot be the only ones??