My client is having issues with logging into 'Natwest Cards Online (UK) - Business Card'.The information she needs to put in to connect is not relevant, can anybody help?

There's an open investigation about the log in issue for Natwest Cards Online (UK), bethsawyers.

As a workaround, you can upload the bank transactions using a CSV file, or try connecting through Natwest Cards Online (UK) - Other Cards.

Here's how you can upload the transactions in QuickBooks Online:

1. Go to Banking.
2. In the Banking page, select File Upload button located in the upper right.
3. Click the Browse button and select the CSV file.
4. Select Next.
5. Under QuickBooks Account drop-down, choose the bank account where you want to upload the transactions.
6. Click Next.
7. Map the columns, make sure that it matches what you have in the QuickBooks fields. Then, click Next.
8. Select the transactions you want to upload, and select Next.
9. Select Yes when you get a prompt that QuickBooks will import the transactions.
10. Click Let's go! when done.

I've got some sample screenshot for a visual guide:

For reference, you can open this article: Import bank transactions using Excel CSV files.

You can also reach out to our Customer Care Support, so we can add your company information to the list of affected users.

Here’s how you can reach out to us:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Select Start messaging or Get a callback.

I'll around if you need more help with QuickBooks Online. Thanks.