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R
ringsendanimalhealth
December 4, 2023
Question

My program is unable to load

  • December 4, 2023
  • 2 replies
  • 0 views

I have been using quickbooks desktop 2013 for a long time.

 

However when I tried to load it this week it has come up with error 3371 - Status code 11118.

 

I have month end procedures to run and was wondering how I fix this and if needs be update the program so this doesn't happen again.

 

Thank you in advance

 

Caroline

2 replies

4
4Gal
December 4, 2023

Is your company located in UK or another country?

Have you tried to reinstall your QB program?

R
ringsendanimalhealthAuthor
December 4, 2023

I dont have a copy of the download to reinstall it.

I am based in the UK

 

Thank you!

R
ringsendanimalhealthAuthor
December 4, 2023

I understand that support has been discontinued but surely as a long-standing customer you can understand that we have over 10 years of accounts in that back up and program.  I am happy to move my data to a cloud-based program if necessary, but I need the help to be able to do that.

 

G
GeorgiaC
December 4, 2023

Hi Caroline, thanks for joining the Community

 

Please note that as of the discontinuation of QuickBooks Desktop for UK users in June 2023, we're no longer able to offer support for the product. 

 

For help, try searching the error and status code on our QuickBooks Desktop Community for existing support articles. 

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