Question

My QB subscription has been suspended. I cannot resubscribe and I cannot use the system. The chat support is useless. Did this happen to anyone else?

Forum|Forum|4 years ago
September 9, 2021
2 replies
0 views

Unable to process your request at this time. Please sign out and try again later. If the issue persists, please contact support and reference this message. (Error code: -81624, type: INVALID_REQUEST)

QuickBooks Online

Fiat Lux - ASIA

Try open the link on your private/incognito browser and redo the process. Make sure you are using a credit card issued in UK to resubscribe your QBO UK version..

https://quickbooks.grsm.io/UK

S

sylvia26Author

I did try at least 50 times i get this error message Unable to process your request at this time. Please sign out and try again later. If the issue persists, please contact support and reference this message. (Error code: -81624, type: INVALID_REQUEST)

I have been with 3 chat support for over 1.5 hours - totally unhelpful is there a way to get remote support or someone looking into the account?

S

SarahannC

Hello there, @sylvia26. Yes, there is.

I want to ensure that you have the best resources for contacting the QuickBooks Online Phone Support Team. This team can gather sensitive information and help you determine why the account has gone suspended.

Customer support would be very beneficial in this instance because they can look into your specific account in detail, see what's going on, and even screen share with you. They'll help you with the process of resubscribing your QBO account and get rid of the error you've received (Error code: -81624, type: INVALID_REQUEST).

Utilize the Help option to contact. Here's how: