My subscription isn’t showing up on my account? When I go on my Apple subscriptions it shows that I pay for it and it’s active. But shows on here as expired?

Hi there, maddiewalkerbeau.

Welcome to the Online Community. Let’s clear your app’s data to reset to its default state.

Here’s how:

1. Go to the Help menu at the top to choose Reset App Data.
2. Wait for a moment for to complete the process.
3. Once done, close the app and log back into your company.

If it still shows as expired, I recommend you get in touch with our QBO Care Team. They have tools to check your billing information in a secure space.

Once they’ve identified the issue, our support specialists will provide the steps to reactivate the subscription. Here’s how to contact them:

1. Go to the Help menu in the upper right hand to open the Search window.
2. From there, scroll down to click the Contact us link.
3. Type the issue or topic under the What can we help you with section and then hit the Let’s talk button.
4. Select how you want to reach out to our support team: Start a chat or Get the number.

For future reference, I’m adding a link that can help tailor the settings of your mobile device: Get the most out of your Settings in QuickBooks Online for mobile.

Reach out to me if you have any other concerns or questions. I’ll be right here to help and make sure you’re taken care of. Have a good one.