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Alex Kilby
September 22, 2020
Question

Need to update billing info in QB Self Employed, but billing page fails to load

  • September 22, 2020
  • 10 replies
  • 0 views

Hi, I need to update my billing info, but every time I try and access the billing part of my account, I just get the greyed out screen and 4 green dots spinning forever.

 

Been like it for 24 hours at least.

 

Any suggestions on what I can do before my account is stopped because they can't take a payment?

 

Thanks

 

10 replies

Ashleigh1
September 22, 2020

Hello Alex, 

 

Welcome to the Community page, 

 

Can we ask what web browser it is you are using when logging into Quickbooks? 

Alex KilbyAuthor
September 22, 2020

I have tried in both Firefox and Google Chrome with the same result.

Ashleigh1
September 22, 2020

Thanks for that Alex.

 

Can you try google chrome incognito/private window and let us know if the same thing happens there as well. Thanks 

Alex KilbyAuthor
September 22, 2020

Hi Ashleigh,

 

I have just tried incognito mode and still doing the same thing.

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