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EmmaMAnswer
Dec 31, 2020 2:11 PM UTC

For me this is now resolved. (O2 network)

You need a better system to resolve these issues. Other companies have a backup system that uses approved email addresses.


This issue should now be resolved for all users please reply to this thread if any users are not receiving the text.

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25 replies

GlinetteC
Dec 30, 2020 8:34 AM UTC

I can help you get logged in to your account, userrollergaragesolu.

 

Let's make sure that the number associated with your account is correct. If you're still unable to get a text message after verifying that the number is appropriate, A possible browser issue might have caused this. Let's try logging in to your account using an incognito window. Please use these keyboard shortcuts:

  • Ctrl + Shift + N  for Google Chrome
  • Ctrl + Shift + P for Firefox
  • Control + Option +P if you're using Safari

If it works, let's go back to your main browser and clear its cache. This removes browsing history and starts your browser fresh. Also, use other supported browsers as an alternative.

 

For additional reference about getting help in accessing your account, please read through these articles:

 

I'm always here if you need additional help regarding login issues. I'll be right here o keep helping.

BRS Sandie
Dec 31, 2020 11:44 AM UTC

tried all that - doesn't work.

This is third time this has happened and previous times it was an issue between QB and the phone network.

Can you let me know the status and expected resolution time.

Ashleigh1
Dec 31, 2020 12:05 PM UTC

Hello BRS Sandie, 

 

Thanks for commenting on this thread, 

 

Currently, we don't have a time frame of when this will be resolved, our engineers are working on getting this resolved as soon as possible and are working on it right now. Soon as we get any updates we will let our customers know. 

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