Solved

No text message coming through to login online

Forum|Forum|5 years ago
December 30, 2020
1 reply
2 views

Original commenter did not share additional details

QuickBooks Online

Best answer by EmmaM

For me this is now resolved. (O2 network)

You need a better system to resolve these issues. Other companies have a backup system that uses approved email addresses.

This issue should now be resolved for all users please reply to this thread if any users are not receiving the text.

G

GlinetteC

I can help you get logged in to your account, userrollergaragesolu.

Let's make sure that the number associated with your account is correct. If you're still unable to get a text message after verifying that the number is appropriate, A possible browser issue might have caused this. Let's try logging in to your account using an incognito window. Please use these keyboard shortcuts:

Ctrl + Shift + N for Google Chrome
Ctrl + Shift + P for Firefox
Control + Option +P if you're using Safari

If it works, let's go back to your main browser and clear its cache. This removes browsing history and starts your browser fresh. Also, use other supported browsers as an alternative.

For additional reference about getting help in accessing your account, please read through these articles:

I'm always here if you need additional help regarding login issues. I'll be right here o keep helping.

B

BRS Sandie

tried all that - doesn't work.

This is third time this has happened and previous times it was an issue between QB and the phone network.

Can you let me know the status and expected resolution time.

A

Ashleigh1

Hello BRS Sandie,

Thanks for commenting on this thread,

Currently, we don't have a time frame of when this will be resolved, our engineers are working on getting this resolved as soon as possible and are working on it right now. Soon as we get any updates we will let our customers know.

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded