Question
One of my clients just found he had access to another clients QuickBooks, has this happened to anybody else? QuickBooks have not been able to adequately explain how this.
We set the client AB up in the last month with a brand new log in via an invitation from the Manage user menu. When AB went to log in, he had access to two companies, his own AB Ltd and another longstanding client XY Ltd. QuickBooks have said that a long standing user of the XY Ltd had the same e-mail address, despite the fact it did not on our system (and verified by the QBO helpline agent). The QBO system used by their agent was showing different information to that on our screens. The initial user passed this up the chain and the expert just fobbed us off and shut down the support conversation.