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sandra-allan
July 29, 2021
Question

One of my users has a new laptop and has tried to reconnect but cannot.

  • July 29, 2021
  • 1 reply
  • 0 views
This is their message: I received new laptop and my password for entering the QB was deleted. Unfortunately, I don’t remember it and I can’t restore it - user has to go through double-check identification and when the second one gives me an error. And I don’t know what to do.

1 reply

M
MirriamM
July 29, 2021

Hello there, @sandra-allan. 

 

Let me help one of your users to access their QuickBooks Online (QBO) account. 

 

They can do a password reset to help recover their account. To reset password or recall user ID, here's how:

  1. Go to the QuickBooks Online sign-in page.
  2. Select I forgot my user ID or Password.
  3. Follow the onscreen instructions.

For more information about this process, take a look at this article: Reset your password or recover your user ID for QuickBooks Online.

 

They can also do it from the account manager for Intuit services. Visit this link to reset: Intuit Account Manager.

 

Don't hesitate to add a comment below if you have any other questions about accessing QuickBooks. I'll be right here to help you. Have a great day.

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