Our trial has finished and we’ve signed up, but it’s set up a new company up on my email add and shows our company as cancelled. What do I do to reinstate our company?

I'll provide a the necessary steps to correct the issued based on the details you've provided, userkirsty.

Instead of subscribing to the existing company, it seems that you have created a new one using the same username and password. Hence, you now have two companies; active and the cancelled ones.

We can cancel the new company so you won't start over with your data. You can use this link for reference: Cancel your QuickBooks Online subscription.

Then, we can update the billing information of your existing company. From there, you can continue entering your data. Here's a link that you can use to update your details: Update billing, payment, and subscription info in QuickBooks Online.

Since you already have multiple companies under a single username, you can easily switch back and forth: How do I switch companies?

Feel free to get back to us if none of the things I've mentioned above suit your situation. We'll be right here to further assist you.