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November 28, 2023
Question

Paid for 2 subscriptions now £11.99 and £14.99 and still saying my subscription is not valid

  • November 28, 2023
  • 1 reply
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1 reply

November 28, 2023

Congratulations on making your first post here, @Luke11_2. I've got some troubleshooting to sort out why your subscription is invalid.

 

Before proceeding, log in and out of your QuickBooks account. To isolate this, use a private browser to access your QuickBooks account. It doesn't retain local files to help rule out the possibility of a webpage issue.

 

Here are the keyboard shortcuts:

 

  • For Firefox, press Ctrl + Shift + P
  • For Chrome, press Ctrl + Shift + N
  • For Safari, hold down Command + Shift + N

 

If this works, you’ll need to clear the browser's cache to start with a clean slate. You can also use other supported browsers as alternatives.

 

However, if the issue persists, I recommend contacting our Support Team. They can verify the status of the payments.

 

You can review these resources for more information: 

 

 

Be sure to check back with me here and let me know how this goes. It's my pleasure to assist you further.