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userinfo103
March 28, 2021
Question

Paypal login error

  • March 28, 2021
  • 1 reply
  • 0 views

My paypal connection has expired, but when I go to the reconnect page it says there's a new connection method so I need to reconnect. Everytime I go to reconnect and enter my login details, it says that some of my details are incorrect but they definitely aren't. I've tried to access chat to talk to someone, but that page doesn't load. Can anyone help or is there an email address I can write to?

1 reply

S
SarahannC
March 28, 2021

Hello there, userinfo103.

 

Performing some browser troubleshooting steps helps us to isolate the error.

 

Let's run your QuickBooks Online (QBO) company using a private browser. It prevents storing cache and cookies that might cause problems when running websites. Here are the shortcut keys you can use:

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

Once signed in, reconnect Paypal again. If this works, go back to your regular browser and clear the cache. This will remove the stored cache or cookies to refresh your browser.

 

Another way is to use another supported browser. It could be that the one you're currently using has a temporary issue with QuickBooks. 

 

If it persists, I recommend contacting our support team to further check what's causing the interruption of the connection between Paypal and QuickBooks. Please utilize the Help icon within the QuickBooks Online account. Also, I'd still recommend using an incognito window to make sure you'll be able to get in touch with them without experiencing unusual behavior.

 

Check these articles for additional guide about handling bank transactions:

 

 

Visit again if you have other questions or need more help with this matter. Take care always.

U
userinfo103Author
March 28, 2021

Thanks! I tried all that and it didn't work. I managed to get through to chat using Safari instead of google chrome and they've said it's been a reported issue that the engineers are working on.

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