QB asked to reconnect PayPal but after "you're all ready" says "We're sorry, we couldn't confirm it's you"Can login online okChrome, Edge and mobile app, all don't work

Help is here, @usersuzanneflux.

Currently, we have an ongoing investigation (INV-102319) regarding an issue where users are unable to verify on the PayPal page when connecting it with QuickBooks Online (QBO). Rest assured, our engineers are working diligently to resolve this problem and get your business back up and running.

We recommend contacting our support team to receive an email update on the investigation and to be added to the list of affected users. Here's how:

1. Sign in to your QBO company.
2. Click on the Help (?) button.
3. Open the Search tab and select Contact Us to get in touch with a live support agent.
4. Choose a way to connect with us.

Our support is available Monday to Friday, from 8:00 AM to 10:00 PM, and Saturday to Sunday, from 8:00 AM to 6:00 PM.

Additionally, you can use this article as a guide to connect your PayPal account to QBO: Accept Card Payments with PayPal app in QuickBooks Online.

In case you want to learn more about why using clearing accounts in your accounting systems is essential, you can check out this article: Why use clearing accounts in your accounting system for PayPal, credit cards, and other payment channels?.

If you have any follow-up concerns regarding connecting your PayPal account to QBO, please reply to this thread. We're always here to help you in any way we can. Stay safe!