QBO Access blocked for Master Admin
My QB colleague is having a log in issue.
She has a UK Accountant account that she can no longer access.
The problem seems to be that most of her clients are UAE based and have been accounting under the UK licenses for the last six years without issue.
Since Thursday her account has been locked out with the error message as “we cant find anyone with this username”. She has called UK support who says that as all her clients are UAE based they cannot help and Global support is saying they cant help as her account is a UK version.
She has company IDs and invoices from the UK and has full access to her email. She has tried to recover her email but apparently the identification she sent is not being accepted as its not the same as the details the UK Support has for some reason. She has also tried to change primary admin through a link the UK sent but it doesn’t work as nothing happens when you enter the first page of ownership information and press continue.
Would anyone please have ideas or connections to escalate this matter as her whole business is literally on the line here. Thanks for any help