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K
Keando
October 3, 2023
Question

QBO Android App Log in issue.

  • October 3, 2023
  • 1 reply
  • 0 views

I had installed QBO on my phone but had to delete and reinstall it. But I am unable to log baxck into the app.again. I get the error message Unable to Sign In. Access has been denied for this operation.

I have installed the app on my wifes phone and can get acess but not on my phone.

I have uninstalled the app on may occasions.

I have rebooted the phone with an without the app installed.

The details I have used to log in to the app allow me to log in to the web version but not the app on my phone.

I have spoke to Customer Services but was told that they are not trained on the app and were unable to help.

Any ideas how to resolve please?

1 reply

A
Ashleigh1
October 3, 2023

Hello Keando, thanks for posting on the Community page, have you definitely downloaded the correct app on your phone?  Can you try refreshing the app data and then try log into the app again and see if that resolves it for you. 

K
KeandoAuthor
October 3, 2023

Hi Ashleigh,

 

The App is definitely the QB Online app and NOT the QB Self Employed app.

 

How do I refresh the App data please? I can't get past the sign in page to do anything in the app. When I go to sign into the app it asks for my email/user ID/phonenumber which I enter and then I get the error message. I don't get the opportunity to enter the password.

As mentioned I have installed the app on my wifes phone and can sign in but not on my phone.

A
Ashleigh1
October 3, 2023

Hi Keando, thanks for coming back to us, can you send us a screenshot of what you get when you try to log into the app on your device please? 

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