Skip to main content
A
AdamAsh
April 3, 2019
Question

QBSE not recognising that I've subscribed through Apple

  • April 3, 2019
  • 1 reply
  • 0 views

I've subscribed to your product through itunes but find I can't use the app. It says my free trial has expired then prompts me to choose a package. I select the one QBSE option, then a popup on my phone tells me I'm subscribed already to the chosen product, until the beginning of May.

I've tried going through the Desktop version of Quickbooks , but can't get past putting my number in to receive a download link for the app that i already have. Going around in circles. have tried un/re - installing the app.

Please can you help?

1 reply

M
MirriamM
April 3, 2019

Thanks for reaching out to and providing detailed information, AdamAsh,

 

Let me guide you to the right team to take a look into your account to verify this information.


This is to ensure that your Billing concern will be checked and properly traced since this is a public forum and we don’t have visibility in pulling up account information.

 

To contact us, here's how:

  1. Go to this link https://help.quickbooks.intuit.com/en_GB/contact.
  2. In the Email your question section, fill up the necessary information.
  3. Click Ask Your Question button.

If there's anything else you need help with concerning your QuickBooks Self-Employed account, please let me know. I'm always here to help. Have a great day!

Terms & ConditionsAccessibility statement