Question

Refund on a Quickbooks Online Subscription

Forum|Forum|6 years ago
January 10, 2020
1 reply
0 views

Hello,

I purchased an online subscription and immediately cancelled after discovering that the self-employed package cannot be upgraded. The support person said i can get a refund within the first two months, but there is no mechanism to do this.

Please can someone help to resolve this.

Thanks,

Simon.

QuickBooks Self-Employed

Adrian_A

The refund process is catered by our Phone Support team, Simon.

It would be best to contact them so you'll be guided on how and what's the process of getting a refund. I've got the steps on how to do it:

Click the Assistant button.
Enter Talk to a human.
Click I still need a human.
From there, select either Message an Agent or Get a callback.

Feel free to tag me if you have other concerns.

O

olivegamestudioAuthor

Thank you for your reply, I requested a callback to talk over the plan and I never got one. So this is not an option if you don't actually phone back. If you are unable to process this, I will have to contact my bank to indicate to mark it as non-delivery of service, mis-sold and not recommend Quickbooks. Sorry but i have been very disappointed by QuickBooks as a new customer.

Simon.

J

JamesDuanT

We want address your issue as soon as possible, olivegamestudio.

Due to the high volume of call requests in the system, our phone representatives won't be able to call you on time. However, I'll assure you that you're already on the line for it. Requesting for a refund requires accessing your profile in a secure environment.

I'd recommend creating another call request in the system to notify our supports about it. You can follow the steps provided by AdrianRose_A.

We appreciate your honest feedback about this experience. This would help us improve the request process to tend your needs.

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