Setting up a new user. Asking for telephone number. In a jurisdiction not registered?

Welcome, and thank you for taking the time to post in the Community today, Clara!

You can invite your users, and when they accept the invitation, they can skip the part that requires a phone number. This should let them create an Intuit account and access your QBO company.

You can also check about:

• User roles and access rights in QuickBooks Online
• Learn about usage limits in QuickBooks Online
• Use the audit log in QuickBooks Online to check a user's activities

I'm just around if you have other concerns.