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A
Accountant84
June 28, 2022
Question

Slow customer screen

  • June 28, 2022
  • 1 reply
  • 0 views

When viewing the customer screen on one of my clients, the screen is very slow to load and navigate. The client has lots of customers and adds each job as a sub customer to track for rebilling costs. 

 

If I archive all sub customers from say 2019 and earlier will this fix the issue or will the slowness continue?

It will be a time consuming job to archive these so don't want to start the task if it will be fruitless

1 reply

J
JamaicaA
June 28, 2022

Thanks for letting us know about this matter, @Accountant84. I’m here to help get this sorted out in order to make everything run smoothly. 

 

Since QuickBooks Online is a web-based program, this means that its performance depends on the device and an internet connection. To make sure you're getting the most out of QuickBooks Online, there are a few things you should check.

 

Let's start by using a private or incognito window in accessing your account. It won't use the data from the existing webpage cache so, we can determine whether the issue is brought on by browser-stored information. Here are the shortcut keys:

 

  • For Mozilla Firefox or Microsoft Edge browser, press Ctrl + Shift + P
  • For Google Chrome, press Ctrl + Shift + N
  • For Safari, press Command + Shift + N

 

Once done, try to navigate to your client’s customers screen again. If this works, you’ll need to clear your browser’s cache and cookies to refresh the system. You can also switch to other browsers to see if the problem is with the one you're currently using.

 

If the issue persists, I'd suggest reaching out to our Customer Care Team. They have the tools that can further investigate the root cause of this issue and apply a fix. Please take note of our support hours, so we can address your concerns timely.

 

I'm adding this article to learn more about fixing speed issues and improving performance: Why is my QuickBooks Online slow?

 

If you run into any trouble along the way, just let me know. I’m always around to help you. Wishing you more success in your business. Have a great day.

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