Subscription Fees Raising a Query and then the case being closed with no resolution!
So I raised a question months ago about a price increase that I had not been notified of, chased again, finally someone seemed to be helping and then even confirmed that this had been sorted out. In the meantime the increased amount was taken again, so I chased and as below Intuit actually confirmed in writing that a discount had been approved. I asked what it was and never got a reply and then when chasing to find out what was going on the case has been closed!
I have absolutely no idea what is going on and through 3 different businesses have been a customer for over 20 years plus!
Terrible service and I am still none the wiser as no one has come back to me at all!
-----Original Message-----
From: NoResponse <[email address removed]>
Sent: 05 March 2022 10:03
To: Andrew Bailey <[email address removed]>
Subject: Auto Response: Do Not Reply
Thank you for your email. We would love to help you with your question but are unable to find an existing open case for your request.
Please send new questions through one of the support sites listed below.
From: Andrew Bailey
Sent: 04 March 2022 17:32
To: QBOCare <[email address removed]>
Subject: Re: Case:1576472373 Billing [ ref:_00Di0Xs0j._5003j1whOYU:ref ]
I still don’t know what the discount is??
Sent from my iPhone
Please excuse any spelling errors/changes whilst on the move
On 4 Mar 2022, at 16:43, QBOCare <[email address removed]> wrote:
Hi Andrew,
Thank you for your time and it has been such a great experience working with you. I will be closing this case now but please know that we'd be more than happy to assist you anytime should you have any questions in the future.
More power to your business and I wish you all the best! Don't forget to smile as well as that will surely brighten up your day.
Below are a few links to some training & guidance material, hope these can help.
YouTube - www.youtube.com/user/IntuitUK
Training - http://intuitglobal.com/training-uk/ ???????
Webinars - http://intuitglobal.com/training-uk/businesses/smbwebinars/
Community - https://community.intuit.com/ ???????
Thank you for reaching Intuit QuickBooks Online Care.
Kind regards
Marissan
Intuit QuickBooks | Customer Success Expert
Visit our Product Updates page to discover the latest innovations from QuickBooks!
ref:_00Di0Xs0j._5003j1whOYU:ref
From: QBOCare <[email address removed]>
Sent: 03 March 2022 15:02
To: Andrew Bailey <[email address removed]>
Subject: Case:1576472373 Billing [ ref:_00Di0Xs0j._5003j1whOYU:ref ]
Hi Andrew,
Good Day!
I am deeply sorry if it took so much time to validate the discount that we have requested. I already have an update with that and I just wanted to let you know that the discount that we have been waiting and requesting has been approved already.
Thank you for choosing QuickBooks and have a great day!
Kind regards
Marissan
Intuit QuickBooks | Customer Success Expert
Visit our Product Updates page to discover the latest innovations from QuickBooks!