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sueftc
December 21, 2024
Question

Unable to log into the QuickBooks Self-Employed mobile app

  • December 21, 2024
  • 1 reply
  • 0 views

I have been using QuickBooks self-employed for many years and have found it to be just what I needed.  I know that new users now cannot use QuickBooks Self-employed and that existing users can continue to use the app, but I have found a problem logging in to the mobile app today (on an iPhone 15 plus).  When I try to sign in I get the error "Too much time has elapsed. Please start over".  Why is this happening and how do I start over? Can anyone help please?

1 reply

M
Mark_AG
December 21, 2024

Welcome back to the Community space.

 

Since you're experiencing an error while signing in your QBSE account using your mobile app, I'm here to help you troubleshoot your device to fix this.

 

You'll need to do some quick steps to fix most app-related issues.

 

Here's how:

 

  1. Clear app data. To do this:
    1. Open your device Settings.
    2. Select Apps.
    3. Choose QuickBooks app from the list, then select Storage.
    4. Select Offload Data.
  2. Power down and restart your device.
  3. Uninstall and reinstall the app.

 

By doing this, you're resetting your QBSE mobile app data in your phone to ensure that all necessary files are running efficiently.

 

Other than that, if you're encountering account-related issues, here's an article to learn how to recover your account: Recover your Intuit Account if you can’t sign in.

 

Please feel free to leave a reply if you have additional concerns besides fixing your QB mobile app. I'd gladly assist you anytime.

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