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wiggy1977
January 10, 2022
Solved

Unable to login to Quickbooks self employed

  • January 10, 2022
  • 3 replies
  • 0 views

Hi Guys,

 

For some reason I am unable to login to QB Self employed. 

I click login and nothing happens.

I have cleared browser data but still noting, no errors.

I have tried on both Chrome and Microsoft Edge both with the same results.

I can login to the android app okay, not sure if others are having the same issue?

Best answer by wiggy1977

Was this resolved? I am now having exactly the same problem


Hi there, all resolved.

 

It turned out to be a pending Microsoft Windows update.

I manually checked for updates (in windows update) and installed all available updates. There was a .net update that needed to finish. 

I also use Chrome and checked for updated there too. Three dots>Help>About Chrome

Once done Login started working and is still working to this day.

 

Hope this helps?

 

3 replies

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wiggy1977Author
January 10, 2022

Even stranger, I can now login but under reports invoices for last tax year is £0 (Incorrect) and invoices for this tax year is only showing 2022's invoices not the tax years?

 

Sounds like QB is having issues

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GeorgiaC
January 10, 2022

Hi wiggy1977, thanks for your post - I'm pleased to hear you've been able to access your account. To check for any potential cache issue impacting the reports, please access QuickBooks through an incognito/private browsing window or a seperate web browser. If the figures do not display correctly there, please get back to us below so we can investigate further.

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wiggy1977Author
January 11, 2022

Thanks for your help.

 

Yesterday I managed to get logged in and everything worked. As I cleared the browser info the tick box next to invoices was unchecked resulting in not showing me the info I was expecting.

 

Today i'm back to not being able to login. 

I've tried using incognito mode on chrome and am stuck in the login screen. When I click sign in nothing happens! Very frustrating.

 

I did a browser update in Friday so I am assuming this is causing the problems as its's been fine up until then.

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TTSNC_Maksim
May 2, 2022

I ran into this same issue. I tried in incognito and nothing. Eventually I was able to get in by going logging into intuit.com first and then from there clicking on quickbooks self-employed. Hope this helps!

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    nancy67
    November 14, 2022

    I have the same problem and have done for a couple of months now. Every now and again, randomly, I can get in, but it's been extremely inconvenient trying to get invoices out and keep my accounts up to date. I'm considering moving to a different company. I don't have the spare time each month to be messing around trying to fix this. It's disheartening to see that so many other people are having the same problem and that there doesn't seem to be a simple way to get around the issue.

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    GlinetteC
    November 14, 2022

    If I were in the same situation, I'd feel the same way, 

    nancy67.

     

    If you haven't already, you can try logging in to your account via an incognito or private browser. Private mode prevents storing cache that can cause problems when running websites. Thus, a perfect place to fix unexpected QuickBooks behavior. Here are some of the keyboard shortcuts:

     

    • Google Chrome: Ctrl + Shift + N
    • Safari 11 or newer: ⌘ + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Microsoft Edge: Ctrl + Shift + P

     

    If you're able to do so, go back to your regular browser and clear its cache. Close and reopen it after doing so. 

     

    If the issue continues, I suggest contacting our Technical Support. They have the tools to further look into the account and create a case to be submitted to our engineers for further investigation.

     

    Know that the Community is always here to help whenever you encounter issues doing tasks to your account.

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