Skip to main content
January 26, 2024
Question

Unable to search for customers by address anymore this is a nightmare see it’s a problem for many users. Clearing cache, reinstalling app does nothing on any devices

  • January 26, 2024
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

January 26, 2024

I can see you're having challenges with your QuickBooks Online Mobile app searching customers by address, Stmart123. We understand the frustration of not having this function as expected and getting this fixed as fast as possible.

 

Since this issue cannot be fixed by clearing the cache and uninstalling and reinstalling the mobile application, I encourage you to contact our support team so they can investigate further and provide remedies to the issue.

 

Please see the steps below:

 

  1. Log in to your account.
  2. Click the? Help button at the top right corner.
  3. Go to the Search tab, then select Contact Us.
  4. Enter a brief discussion with your concern, then click Continue.
  5. Choose to Have us call you to connect with us.

 

I'm adding this page if you require other aids that help you handle your gain and loss: Financial reports.

 

The Community is here for you 24/7 on the clock. If you ought to plunge in your additional comments, notify us below. Keep safe.