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liz-brown
March 15, 2024
Question

Want to cancel one of my wholesale client subscriptions - but I only get an option to transfer it to them?

  • March 15, 2024
  • 1 reply
  • 0 views
I have a client that no longer wants to use QBooks Simple Start. I pay the sub through my wholesale billing. I went to cancel their subscription from my account, but it will only let me transfer it to them, not just cancel it? They have never used it themselves, so will not know what to do from their side. I am sure I have cancelled subscriptions easily in the past. Am I missing something obvious??!   

1 reply

Clark_B
Clark_B
March 15, 2024

Thank you for reaching out to the Community, @liz-brown.

 

I'd be glad to provide insight for you to cancel one of your client wholesale subscriptions in QuickBooks Online (QBO).

 

Since you don't have an option to directly cancel your client subscription. I suggest to transfer billing to client option to remove your client from your Wholesale Billing and let your client cancel it because it's possible that your client is the primary admin.

 

I'll also add these articles for more insight on how wholesale billing works and removing a client or company.

 

 

Let me know if you have other questions or concerns about canceling wholesale client subscriptions. I'll be around to provide further assistance to you.

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