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prestontreeandga
June 12, 2023
Question

When connected to the WiFi my phone app doesn't work. Everything else on my phone works I I know the Internet isn't the issue.

  • June 12, 2023
  • 5 replies
  • 0 views
Original commenter did not share additional details

5 replies

Ashleigh1
June 12, 2023

Hello Prestontreeandga, thanks for posting on the Community page, can you please try fully uninstalling and then reinstalling the same, see if it then works the app for you. 

prestontreeandgaAuthor
June 12, 2023

Thank you, I have just done it and the problem is still there. When I turn off my WiFi the site loads fine. all my other apps work fine on the wifi.

AileneA
June 12, 2023

uniHello, prestontreeandga. 

 

Thank you for getting back to us, and I appreciate you performing some troubleshooting steps to rectify the problem. Since the issues persist, I suggest contacting our Customer support team. They have the tools to pull up your account in private settings and investigate why your phone doesn't work with your WiFi. 
 

Here's how to connect with our support team: 

 

  1. Within your QBO account, go to Help in the upper-right corner.
  2. In QB Assistant, enter the topic you need help with. You can also enter questions.
  3. In Search, select Contact Us to connect with a live support agent.
  4. Choose a way to connect with us:
    • Start a chat with a support expert. Live chat all day, M-F.
    • Ask the community to get help from businesses like yours.
    • Call us. M-F, 8:00 AM to 10:00 PM and S-S, 8:00 AM to 6:00 PM.

 

You can continually update me on how the call goes here in the Community. I want to ensure everything is taken care of. Have a great day! 

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