When my wife clicks on login it launches the rotating animation but never gets to login why?

Hello there, patric.

I want to ensure you can log in to your QuickBooks Online account.

There are times when the browser you're using has data issues, thus causing QuickBooks to act weirdly. To verify, log in to your QuickBooks Online (QBO) account using a private browser. To do so, press this shortcut key on your keyboard:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If the issue persists, you need to clear the browser's cache so the system can start fresh. If you get the same result while using a private browser, I suggest switching to a different supported browser.

Moreover, I'm adding this helpful article as your reference in managing your QuickBooks account: Account management.

Come back to this post if you have other concerns or follow-up questions about logging into your QuickBooks Online account. I'll be around to provide further assistance.