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December 7, 2019
Question

When will I be able to see Receipts Tab under Banking? New Accountant to QBO and very frustrated that none of the forum / training appear relevant to my UK issues?

  • December 7, 2019
  • 1 reply
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1 reply

December 7, 2019

Glad to have you here in the Community, @aflgroupbookkeep.

 

The new Receipts tab feature is already available to all QuickBooks Online (QBO) users. Let's perform some troubleshooting steps so you'll be to see it on the Banking page.

 

There are times that the browser is full of frequently-accessed page resources, thus causing websites, like QBO, to act weirdly. Let's try logging into your QBO account using a different or a private browser. 

 

To use a private browser, here's how:      

 

  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer: Ctrl + Shift + P
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

Once logged in, go back and try to check the Receipts tab again.

 

If this works, it means that you need to clear your browser's cache so the system can start fresh. 

 

If you can't still see the Receipts tab, I suggest contacting our Technical Support Team. This way, they can further investigate this matter and help you from there.

 

You might want to read this article to learn how to manage your receipts in the Receipts tab.

 

Please know that you can always get back to this post if you have additional questions. We're always here to help.