Why can’t I use my account, the monthly subscription was taken from my account yesterday.....

Hello, lindataylorkay.

Let's get your account back up and running.

Performance issues in QuickBooks are resolved by doing basic troubleshooting steps. Let's start by opening a private browser to start a new session.

Here's how to open a private window in different browsers:

• Google Chrome: press Ctrl + Shift + N.
• Mozilla Firefox: press Ctrl + Shift + P.
• Internet Explorer: press Ctrl + Shift + P.
• Safari: press Command + Shift + N.

The following articles are good references:

• Update payment details for your QuickBooks Subscription.
• Update the payment method or information for your subscription.
• How to update your subscription and billing details.

If you're able to use your account (https://quickbooks.intuit.com/uk/) using the regular browser, let's go back to your regular browser and clear its cache.

For account-related concerns, feel free to reach out to our QuickBooks Online Support.

1. Sign in to your QuickBooks Online Company.
2. Click (?) Help at the upper right corner.
3. Select Contact US on the pop-up.
4. Enter a brief description of your concern then hit Continue.
5. Click Get a callback.
6. Enter your contact information.
7. Select Call me.

Should you need more help with your QuickBooks Online Subscription, please let me know. Have a good one.