Why has my account phone number changed without my consent?

I appreciate you informing us about the issue of the unauthorized phone number change, @Joel_BethelSA31. Please be assured that we are taking prompt action to resolve this matter.

It's important to know that your QuickBooks account is connected to all of your Intuit products. This means that any modifications made to your account will automatically apply across all the Intuit services you use. This integrated approach ensures a seamless experience but also highlights the importance of safeguarding your account details.

To maintain the security and accuracy of your account information, I recommend reviewing your account in the Intuit Account Manager. By checking your account details, you can quickly identify and address any unauthorized alterations.

Another useful step is to review the Audit Log in your QuickBooks account. It records actions taken by all users with access, allowing you to verify if changes were made by other authorized individuals. Regularly monitoring this log can help ensure that all changes are legitimate and authorized. To do so here's how: 

1. Sign in as an admin.
2. Use your Gear icon, then go to Audit log.
3. Click Filter and use the fields on your Filter panel to choose an appropriate User, Date, or Event to filter the results.

The audit log shows 150 records at a time. To see details of most transactions and events, click on View in the History column. This will reveal who made a change and what actions were taken.

By taking these steps, you can better manage and protect your account, ensuring that it remains secure and up-to-date. If you have any questions or need further assistance, please feel free to reach out.

To learn more about the different user roles available in QuickBooks Online, you can check this article: User roles and access rights in QuickBooks Online.

Additionally, if you need to update the phone number displayed on your sales forms in QuickBooks Online, you can do so by navigating to the Company menu within the Account and Settings page: Change your company name, contact info, or Companies House Registration Number (CRN) in QuickBooks Online.

You can also read this article to help you manage users in QuickBooks Online: Add and manage users in QuickBooks Online.

Feel free to reach out with any further questions regarding the unauthorized phone number change in your QuickBooks Online account. Wishing you a fantastic day, @Joel_BethelSA31!