Why have I paid my bill but quick books is asking me to pay my subscription?

Hi alanwithecombe-g,

Thank you for raising your billing concern in the Community. I'm here to help.

You shouldn't be asked to process a payment if you've already paid your subscription. However, if you've just paid now, please wait a couple of hours for the system to fully update your account. You can also check your Billing & Subscription page to see the status of your QBO subscription. It should show as Active.

1. Click on the Cog wheel icon.
2. Choose Accounts and settings.
3. Select Billing & Subscription.

If you are still asked to pay after a few hours, please contact our QBO Team. This way, they can get your account details in a more secure environment and check your billing information.

1. Click on Help and click the Search tab.
2. Click Contact Us at the bottom.
3. Enter something like billing issue and click Continue.
4. Choose Start a chat.

I'm including this article for your additional reference: Manage billing, payment, and subscription info in QuickBooks Online.

I'll be here if you have other concerns with your account. Take care and have a good one!