Why is my app telling me there is a problem with my subscription?

Let's perform some troubleshooting steps to show your account billing status in your QuickBooks Online (QBO) mobile app. 

The QuickBooks Online mobile app is always in sync with the web version. We can check the status of your subscription by accessing QBO through the web. Just go to the Gear icon in the toolbar and select Account and settings. Then Billing & subscription to see the subscription status. 

If it has not yet expired, we can reset the data in your mobile app. As long as you’re connected to the internet, you should be able to update your data. Here’s how to do it on different mobile operating systems:

iOS

1. Go to Menu ☰ and tap Help & Feedback.
2. Tap Refresh Data.
3. Note: A message appears “Caution. If there was a problem getting your latest QuickBooks Online data, you can refresh it now. It may take a few minutes.”
4. Tap Refresh to confirm.

Android

1. Go to Menu ☰ then tap More Options ⋮.
2. Tap Settings then Refresh Data.
3. Tap YES to confirm.

Once done, you can close and reopen the mobile app. Also, I'd suggest restarting your phone. If you continue to get the same result, uninstall and reinstall the application to start fresh. Follow the steps below to delete it.

1. Tap and hold QuickBooks Online on your phone.
2. Drag the app to the Uninstall section.
3. Select Yes to confirm.

If you need to update your subscription or make changes to your billing information, just access these resources:

• Manage billing, payment, and subscription info in QuickBooks Online
• How to update your subscription and billing details

Feel free to browse common topics that will guide you in working with us. Just make sure to select the correct product you're using to generate matters intended for you.

I've always got your back whenever you have other issues when doing tasks in the mobile app. Drop your reply anytime and I'll get back to you. Have a great day ahead.